Faulty goods If any items are faulty or develop a fault at any time during their lifetime, please contact us with details of the problem and we will get back to you with 2 business days. We will refund the cost of any faulty product or we will replace it free of charge.
Within 14 days of receipt of your order, you may return any unused items for a full refund. Please note that we can process returns and refunds only for items purchased from this website.
To return an item, please wrap your goods securely and please include our original packing slip with your return. If you do not have your packing slip, please indicate the order number on a separate piece of paper. We would appreciate it if you could indicate the reason for returning an item, but this is entirely optional. For your protection, we recommend that you use an insured recorded delivery for shipment. Please note that we can only refund shipping costs if the return is a result of our error or if you are returning a faulty product.
For information on where you should return your goods, please contact us.
We will notify you via email of your refund (see Returns) and we aim to do this within seven working days. Please note that we can refund shipping costs only if the return is a result of our error or a faulty product. "